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IT Support and Forcefield XDR

IT Support That Keeps Your Business Moving

 

Proactive support. Rapid response. Enterprise-grade security.

 

Your technology should help your business perform, not hold it back.

At 360ict, we provide all-inclusive remote IT support designed to integrate seamlessly with your existing systems and working practices. From day one, our focus is on improving service levels, reducing disruption and keeping your people productive.

Whether it’s a day-to-day IT question or a critical technical problem, we’re there when you need us most.

Great IT support should protect your business too.

That’s why our service includes Sophos XDR, bringing advanced threat detection and response into your IT environment. It helps us identify suspicious activity, investigate potential threats and respond quickly, providing enhanced security alongside the day-to-day IT support your business relies on.

Uplift to Forcefield MKR

Enterprise IT support with Cisco Meraki and Sophos XDR.

As part of our enhanced IT service, we deploy Cisco Meraki firewalls to provide robust, business-grade protection for your network. With intelligent security, centralised management and greater visibility across your environment, Meraki helps us keep your network secure, reliable and performing at its best, while providing the flexibility to grow alongside your business.

By combining advanced network security with Sophos XDR, we create a layered approach to cybersecurity that helps detect, investigate and respond to threats across your IT environment, giving your business the confidence to work securely, stay productive and remain protected.

Artificial Intelligence (AI)

Bring practical AI into your SME in a way that’s safe, ethical, and proportionate to your size. We identify quick-win use cases such as automating routine admin, improving customer communications, or enhancing reporting. Focusing on tools that integrate with your existing systems, we help you implement AI that saves time without adding complexity, improves decision-making, and frees your team to concentrate on higher-value work, customer service, and growth-focused activities

Accounting Systems and Integration

Modernise your finance operations with cloud accounting systems and integrations that fit the realities of running a UK SME. We support selection, setup, and integration of accounting, expenses, and invoicing tools, ensuring data flows smoothly between systems such as banking, CRM, and payroll. With accurate, up-to-date financial information and clearer reporting, you can save time on manual admin, reduce errors, and make faster, more confident decisions about cash flow and investment.

Social Media and Online Presence

Turn your online presence into a consistent source of enquiries for your UK SME. We help you choose the right platforms, create content that reflects your brand, and align campaigns with your sales objectives. From profile optimisation and posting schedules to simple paid campaigns, we focus on practical steps that increase visibility, build trust, and drive traffic to your website, so you generate more qualified leads without wasting time or budget.

Finance

Strengthen your SME’s financial position with strategic support on funding, structure, and tax efficiency within the UK framework. We help you review options such as loans, asset finance, or investment, prepare information for lenders, and implement forecasting tools that give clarity on cash flow and profitability. By combining practical advice with modern accounting technologies, we enable you to plan ahead, manage risk, and maximise the value you take from your business.gov+5

Human Resources (HR)

Put robust, compliant HR foundations in place as your UK SME grows. We support you with practical HR systems, policies, and templates covering recruitment, onboarding, contracts, and performance management. By standardising key processes and aligning them with UK employment regulations, we help you reduce risk, handle issues consistently, and create a better employee experience. The result is a more organised, people-focused business that can attract, develop, and retain the right talent.

Business Growth – Sales and CRM

Unlock sustainable growth with practical sales strategy, CRM, and process improvements designed for UK SMEs. We help you structure your pipeline, define realistic revenue targets, and implement systems that give full visibility of every lead and customer. With clearer reporting, better follow-up, and stronger account management, your team can focus on the right opportunities, improve conversion rates, and build long-term, profitable customer relationships that support your wider business goals